1. Introduction
1.1 These Terms and Conditions (General Contest Rules) shall be binding on you when entering any competitions operated by TwiningsTeaShop.com its sponsor, partners or any company or website owned or controlled by twinings.co.uk.
1.2 These General Contest Rules apply to all compeition contestants. TWININGSTEASHOP.COM/ TWININGS.CO.UK may amend them from time to time. Special Terms and Conditions may apply to particular contests, in which case an addendum to these General Contest Rules will be made.
1.3 No purchase or payment is necessary to enter an TWININGSTEASHOP.COM/ TWININGS.CO.UK competition and copies of Contest Rules are available on request from TWININGSTEASHOP.COM/ TWININGS.CO.UK. (Please e-mail
shop@twinings.com)
1.4 All persons entering our competitions will automatically be added to our competitions and shop email marketing lists, entrants may at any time choose to opt out of email communications by unsubscribing through an email link found on any emails received from TWININGSTEASHOP.COM/ TWININGS.CO.UK. Your email address is in safe hands as we will never pass your details to any third party.
1.5 Entry and participation in any competition shall be deemed an unconditional acceptance by you of these Terms. All entry instructions and any other specific details relating to the competition or the prizes form part of these Terms.
2. Eligibility
2.1 No person may enter a competition more than once.
2.2 You may not enter a competition if, on the date it is announced, you do not conform to the required profile of entrant. For example a competition may be limited by age.
2.3 Unless otherwise stated you must be at least 18 years old, and if requested to do so, provide proof of your age.
2.4 You must provide personal details as reasonably requested to do so by TWININGSTEASHOP.COM/ TWININGS.CO.UK. Refusal to comply will result in disqualification from the contest.
2.6 All decisions of TWININGSTEASHOP.COM/ TWININGS.CO.UK will be final and binding. No correspondence will be entered into.
2.7 All entries answers must be received by TWININGSTEASHOP.COM/ TWININGS.CO.UK by the closing date specified in the competition. Answers will be entered automatically upon submission. No responsibility will be taken by TWININGSTEASHOP.COM/ TWININGS.CO.UK for any answers that are illegible, misdirected, lost for technical or other reasons or received after the closing date.
3. Health and Safety
3.1 You agree to co-operate and comply with all reasonable requests of TWININGSTEASHOP.COM/ TWININGS.CO.UK and its agents and employees (in particular with respect to health and safety) in connection with the competition and its broadcast.
3.2 You must take all reasonable steps to ensure your own health and safety. Any conduct or behaviour, act or conduct by you that TWININGSTEASHOP.COM/ TWININGS.CO.UK considers to pose any medical, security or safety risk will lead to your immediate disqualification (including without limitation, any abusive behaviour, physical or verbal).
3.4 All activities are undertaken at your own risk. You must notify TWININGSTEASHOP.COM/ TWININGS.CO.UK of any medical or other condition which may mean that you are unfit for travel or participation in the Contest as soon as you become aware of such a condition. TWININGSTEASHOP.COM/ TWININGS.CO.UK reserves the right to forfeit your place in the Contest or the Prize (without liability or compensation) if, in its opinion, you may expose yourself or others to risk of illness or injury, or to the cancellation, disruption or curtailment of the contest.
4. Prizes
4.1 All prizes must be collected within three months from the date of winning. After that time, unclaimed prizes will be deemed null and void. TWININGSTEASHOP.COM/ TWININGS.CO.UK will not notify winners of the time remaining. It is the sole responsibility of winners to collect their prize.
4.2 Prizes will either be posted or requested to be collected in person unless otherwise advised by TWININGSTEASHOP.COM/ TWININGS.CO.UK . Identification that includes a photograph (driver's licence, passport, student card) will be required. Where prizes are posted out,TWININGSTEASHOP.COM/ TWININGS.CO.UK accepts no liability for the safe and effective postal delivery of a prize.
4.3 In certain situations, and subject to the absolute discretion of TWININGSTEASHOP.COM/ TWININGS.CO.UK, a winner may nominate a designated representative to collect the prize. The representative will be asked to provide written authorisation from the winner and identification for both the winner and the representative.
4.4 Where a winner chooses not to accept a prize, they forfeit any and all claims to that prize, which will be dealt with at the absolute discretion of TWININGSTEASHOP.COM/ TWININGS.CO.UK
4.5 All prizes are accepted entirely at the risk of the winner and TWININGSTEASHOP.COM/ TWININGS.CO.UK excludes all warranties in connection with any prize. TWININGSTEASHOP.COM/ TWININGS.CO.UK is not liable for any costs relating to the collection of prizes or and add-on required i.e. travel, accommodation, etc.
4.6 Prizes are not transferable, must (where applicable) be used on the dates specified and may not be redeemed for cash.
4.7 If a specified prize becomes unavailable, TWININGSTEASHOP.COM/ TWININGS.CO.UK may substitute a replacement prize at its absolute discretion. In such an instance, TWININGSTEASHOP.COM/ TWININGS.CO.UK will endeavour to ensure the substitute prize is of equal or greater value to the original prize. Please allow 28 days for the delivery all prizes.
4.8 TWININGSTEASHOP.COM/ TWININGS.CO.UK, its agencies, affiliates, sponsors, partners and representatives are not responsible for defective prizes or misuse of any prize, or claims, liability, loss or damage arising out of or in connection with any contest promoted by TWININGSTEASHOP.COM/ TWININGS.CO.UK .
4.9 If the winner(s) of the prize cannot be traced after all reasonable efforts having been made by TWININGSTEASHOP.COM/ TWININGS.CO.UK , then TWININGSTEASHOP.COM/ TWININGS.CO.UK may dispose of the prize as it thinks fit without any liability to the winner(s) for having done so.
4.10 Entry costs (where applicable) are as advertised. Entrants are liable for their costs to access telephone, mobile or computer networks.
4.11 Where prizes are to be provided by a third party then the winner(s) will be required to complete all appropriate or applicable booking or other formalities direct with such provider. TWININGSTEASHOP.COM/ TWININGS.CO.UK will have no responsibility for the acts or defaults of any other persons.
4.12 TWININGSTEASHOP.COM/ TWININGS.CO.UK reserves the absolute right to disqualify any entrant to any competition which it considers has used improper technical means to enter.
4.10 Holiday prizes
4.10.i Prizes must be taken in accordance with the dates, destinations and number of passengers specified by TWININGSTEASHOP.COM/ TWININGS.CO.UK. There will be no cash alternative and no alternative destination.
4.10.ii Holidays are non-transferable. Holidays are subject to availability. If the prize is outside the UK, you must hold a valid UK passport with at least six months' further duration, or your competition entry will be invalid.
4.10.iii Unless otherwise specified, the class of travel for any travel prize incorporating a rail or airfare is economy class.
4.10.iv Holidays are not available to persons under the age of 18 without the express prior written permission of TWININGSTEASHOP.COM/ TWININGS.CO.UK. Children between the ages of 12 and 16 are considered to be adults for the purposes of airfares. Children under 18 years of age must obtain written consent from a parent or guardian and cannot travel unless accompanied by an adult over the age of 18.
4.10.v In the event of unforeseen circumstances or circumstances outside TWININGSTEASHOP.COM/ TWININGS.CO.UK's reasonable control, TWININGSTEASHOP.COM/ TWININGS.CO.UK reserves the right to offer an alternative prize of equal or greater value. No cash will be offered.
4.10.vi Unless otherwise specified all holidays must be taken within 6 months of the date of the contest or will be deemed invalid.
4.10.vii You must comply with the terms and limitations of any insurance policy relating to the holiday.
4.10.viii You must comply with the terms and conditions of the airline and other transportation and venues involved in the Contest or the Prize. In particular you shall comply with all health and safety guidelines and instructions and all applicable legal and regulatory requirements.
4.10.ix You are not entitled nor authorised in any way to commit TWININGSTEASHOP.COM/ TWININGS.CO.UK to any contract, expense or cost entered into or incurred without its advance written acceptance of the same.
4.10.x Passport control and in-country authorities will reserve the right to refuse entry. If you are refused passage and or entry/exit to or from the country being visited, any additional costs incurred will be your sole responsibility.
4.10.xi Any flights, other transport, airport details, accommodation or other aspects of the Prize, dates and times quoted by TWININGSTEASHOP.COM/ TWININGS.CO.UK or its agents are for guidance only and are subject to change without notice with no liability arising. You must have sufficient financial resources to meet any financial commitment which they may incur in connection with the Prize beyond those included in the Prize itself (including, without limitation, transfers to and from a London airport, meals and drinks).
4.10.xii You must comply with and are responsible for attending to any inoculation and health regulations required for your destination.
4.11.i Winners are responsible for any and all taxes payable as the result of a prize being awarded or received.
4.11.ii All travel, holiday, health or insurance shall be the responsibility of the prize winner(s) and not TWININGSTEASHOP.COM/ TWININGS.CO.UK .
4.12 If in the course of a contest:
a telephone line breaks up or drops out; or
there is a dispute arising out of the use of telephone lines in a contest (including situations where multiple telephone lines are used); or
two telephone lines are crossed during a phone-in contest;
TWININGSTEASHOP.COM/ TWININGS.CO.UK in its absolute discretion
may disqualify the relevant caller or callers;
will not be responsible for awarding a prize to the relevant caller or callers; and
may award the prize to another person according to its absolute discretion.
4.13 All winners of all prizes must sign these general Terms and Conditions and any TWININGSTEASHOP.COM/ TWININGS.CO.UK special Terms and Conditions as prescribed by TWININGSTEASHOP.COM/ TWININGS.CO.UK in order to claim their prize. This is at the discretion of TWININGSTEASHOP.COM/ TWININGS.CO.UK where prizes are posted to winners.
5. The Contest
5.1 TWININGSTEASHOP.COM/ TWININGS.CO.UK does not accept responsibility for entries lost, damaged or delayed in transit to the competition address. Proof of posting will not be accepted as proof of receipt (nor will proof that an email has been sent be accepted as proof it has been received).
5.2 Source material utilised by TWININGSTEASHOP.COM/ TWININGS.CO.UK question compilers shall be taken as correct.
5.3 Fraudulent, illegible or incorrect entries will not be accepted (at the absolute discretion of TWININGSTEASHOP.COM/ TWININGS.CO.UK).
5.4 The decision of TWININGSTEASHOP.COM/ TWININGS.CO.UK's judges is final and conclusive in all circumstances and no correspondence will be entered into.
5.5 TWININGSTEASHOP.COM/ TWININGS.CO.UK may terminate any contest at any time at its absolute discretion. In the event of such termination, TWININGSTEASHOP.COM/ TWININGS.CO.UK may, at its absolute discretion, elect not to award any prize in respect of the terminated contest.
5.6 All entries become the property of TWININGSTEASHOP.COM/ TWININGS.CO.UK and will not be returned to you unless otherwise stated.
6. Confidentiality
6.1 You undertake not to disclose, reveal, communicate or otherwise make public to anyone at any time any information relating to TWININGSTEASHOP.COM/ TWININGS.CO.UK, its business, personnel, servants, agents or officers.
6.2 You may not publicise your involvement in the competition, or the fact that you have won a prize, without the prior written permission of TWININGSTEASHOP.COM/ TWININGS.CO.UK.
7. Publicity
7.1 Competitors may be required by TWININGSTEASHOP.COM/ TWININGS.CO.UK to participate in a photo, video and/or film session, and acknowledge that TWININGSTEASHOP.COM/ TWININGS.CO.UK has the right to use such publicity photos, videos and/or films in any medium and in any reasonable manner it sees fit, unless that person informs TWININGSTEASHOP.COM/ TWININGS.CO.UK at the time of entering the competition that he or she wishes to retain his or her anonymity.
7.2 Contest entries and material submitted in connection with any contest (whether in written, audio, electronic or visual form, or any combination of those) or any photographs, video and/or film footage and/or audio recording taken of competitors become the property of TWININGSTEASHOP.COM/ TWININGS.CO.UK, which may use the material in any medium and in any reasonable manner it sees fit. Copyright in any such material remains the sole property of TWININGSTEASHOP.COM/ TWININGS.CO.UK.
7.3 TWININGSTEASHOP.COM/ TWININGS.CO.UK may publicise, broadcast or otherwise disclose a competitor's name, character, likeness, statements or any recording of his or her voice in advertising or promotional activities concerning a specific contest, or TWININGSTEASHOP.COM/ TWININGS.CO.UK contests generally. TWININGSTEASHOP.COM/ TWININGS.CO.UK may promote or advertise that a winner has won a contest.
7.4 TWININGSTEASHOP.COM/ TWININGS.CO.UK may incorporate information from entrants in any contest in any database to be used for the purpose of its business. Upon entry into a competition a contestant will automatically give permission for use of personal data and this information will be retained in accordance with the Data Protection Act.
8. TWININGSTEASHOP.COM/ TWININGS.CO.UK- Exclusion of Liability
8.1 TWININGSTEASHOP.COM/ TWININGS.CO.UK is not liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the competition or prizes, other than those costs and expenses specifically provided for in the prize (if any). This exclusion does not include any liability for negligence by TWININGSTEASHOP.COM/ TWININGS.CO.UK or death or personal injury arising out of such negligence.
8.2 TWININGSTEASHOP.COM/ TWININGS.CO.UK shall have no liability in respect of competitions operated on behalf of third parties (for example, sponsors) except in respect of death or personal injury directly attributable to TWININGSTEASHOP.COM/ TWININGS.CO.UK's negligence.
8.3 TWININGSTEASHOP.COM/ TWININGS.CO.UK accepts no liability (and excludes all liability) for any loss of profit, business, contracts, revenues or anticipated savings or for any special, direct, indirect or consequential loss of any nature howsoever arising.
8.4 TWININGSTEASHOP.COM/ TWININGS.CO.UK shall not be liable to perform any of its obligations under the competition or in respect of the prizes where it is unable to do so as a result of circumstances beyond its control and shall not be liable to compensate you in such circumstances.
9. Jurisdiction
9.1 These rules shall be governed and construed in accordance with English Law.
9.2 Where TWININGSTEASHOP.COM/ TWININGS.CO.UK has special contest Terms and Conditions in relation to a particular contest, then they (the special terms and conditions) will prevail in the event of inconsistency between those special contest Terms and Conditions and these General Contest Rules.
9.3 Persons under the age of 18 are ineligible to enter any contest where the prize consists of a vehicle or alcohol, or where the Special Contest Terms and Conditions otherwise provide.
9.4 A failure by TWININGSTEASHOP.COM/ TWININGS.CO.UK to enforce any of these contest rules in any instance(s) will not give rise to any claim by any individual.
9.5 Special restrictions or qualifications may apply to particular contests, in which case an addendum to these General Contest Terms and Conditions will be made.
9.6 TWININGSTEASHOP.COM/ TWININGS.CO.UK may change these General Contest Terms and Conditions at any time.
